Company responded
Edward L Lml
map-marker Bloomington, California

Scammers

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Received notice of gift çard. Never receiced stated card. Got additional notice about a data breach. Whole bunch of BS. This company needs to be sued and put out of business.
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User's recommendation: Do not use

1 comment
Blackhawk Network
Blackhawk Engagement Solutions Response

Dear customer, Wapologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience.

We have contacted you via DM to learn more about your experience.

For immediate assistance, you can also contact us at 877.944.3822. Regards, Elena Q

Company responded
Not account holder N
map-marker Zurich, Zurich

Received mail with my address in a totally different person's name

I called the number on the letter which had my complete address on it. My daughter opened the letter before seeing someone else name on it.

The letter was stating there was a data breach.i called the number provided to inform me they had attached someone else's acct to my address. We have been the only ones who have lived in this home

They were rude and *** and did not care that they had allowed someone else to fraugently use our complete address...I told her the envelope was opened in error with out correct complete address. She would not even allow a note to be made this address does not belong to the person whose name appears on the letter.

We do not use and had never heard of this company .This incident has been referred to law enforcement along with phone number I called for help. No wonder there has been a data breach...they do not care.

View full review
Cons:
  • Allowed fraud would not help
  • Tried to get notations made this is not their account holders address

Preferred solution: My address off an account that does not belong to me

User's recommendation: Never use this company

1 comment
Blackhawk Network
Blackhawk Engagement Solutions Response

Hello, Thank you for your inquiry. We just reached out to you via DM so we can best assist you.

Anonymous
map-marker Brampton, Ontario

Card activation

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Received card in the mail with a number to call to activate. I called but there is no menu option to activate the card or speak with a human. Tried to activate via website but received popup "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of the card". Are you kidding me??!!don't
View full review

User's recommendation: avoid this company and these cards

Danysantana S

Tarjeta MasterCard

Blackhawk Engagement Solutions - Tarjeta MasterCard
Saludos Telexfree me acaba de realizar un pago a través de ustedes y necesitas saber si la tarjeta me ve a llegar de manera física y no virtual, estoy en República Dominicana y necesito esa información para cobrar mi dinero. Mi correo es ingdannysantana@***.com
View full review
Loss:
$1
Cons:
  • No he recibido mi mastercard

Preferred solution: Full refund

User's recommendation: Ninguna

Barry G Rwe
map-marker Huntington, New York

You suck

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you do not answer the phone
View full review
Reason of review:
Poor customer service

Preferred solution: Full refund

Florence S Lbs
map-marker Brooklyn, New York

I want to verify the address

I received a letter about unclaimed property to the state. I just want to verify that the address I should send it back is legit . PO Box1448 Southeastern, PA 19399
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Anonymous
map-marker Sun Prairie, Wisconsin

Awful company to deal with.

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can not get a helpful person on the phone.
View full review
Why C

UNFRIENDLY CUSTOMER SERVICE

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I have just had the misfortune to contact BES. I found the customer service agent very blunt, unwelcoming & unfriendly. She answered my call at just gone 0900 with good afternoon I tried making a light humoured joke of her error but her Kurt reply proved she was not amused. So I proceeded to ask for the issue to be resolved in an informal way, i.e change of email address so I can update my password. she advised me it was done but you've guessed it, it has not. Am I gonna call back ?? what do you think?
View full review
Cons:
  • Unfriendly agent
Reason of review:
Poor customer service

Preferred solution: Retrain or Sack the CS- perhaps remind them we are your customers

Melanie G Vbc

Refund check no good - declined in four places.

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I made the mistake of buying a reloadit card to learn that my prepaid debit card would not work. I asked for and received a refund in the form of a check and had four places decline to cash the check. I called Blackhawk and they said "too bad." Will start arbitration if it is not fixed. The service is HORRIBLE!!!
View full review
Loss:
$380
Cons:
  • No resolution of my dispute
Reason of review:
Poor customer service

Preferred solution: Full refund

Cortez Svp
map-marker Newport, Oregon

Expired

I need to visit with someone. My wife had these 4 cards and passed away before she could use them . They were supposed to be transferred to me her husband but was never done
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patsy s Ckj

expired card

My husband just handed me an award card that exp 05/18.. His business moved last year and he found it in his drawer..the card number is {{REDACTED}}.. I am sure it was never activated .. I am hoping to get another card issued the amount on card was $300. Help with this issue is appreciated.. Thank you
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Tracy W Sgh

Expired card

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I have a prepaid visa card, PREPAID being the key word here, they should not expire someone paid for this card, I am trying to get a hold of someone at this company and can never talk to an actual person, I have $188 dollars left on that visa card and really need the money. Could someone please contact me or let me know where to contact
View full review
Loss:
$189
Reason of review:
Poor customer service

Preferred solution: Full refund

Lisbet Cae
map-marker Cape Coral, Florida

New reward card not mailed

I have a reward card that expired and I was not mailed a new one. I had $95.46 on the card
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Reason of review:
Order processing issue
Debbie G Gpb
map-marker Lewisville, Texas

Expiry date

I was just going to use my $100 + $10 visa card to buy "toys for tots" for Christmas & when I went to activate it today, it said it had expired. I thought gift cards are not supposed to have an expiry date? It is already paid for???

I know in Canada there is no expiration date. Is this Visa card not for use in Canada? If it is then they should follow the same rules.

I don't think this is right. It could have put a smile on some children's faces

for Christmas. I would hope that Blackhawk Engagement Solutions would rectify this situation. It's not like I want to use the visa cards for myself.

If I knew they had an expiry date I would've used them prior to the expiration date.

View full review
Loss:
$110
Reason of review:
Expiry date

Preferred solution: Full refund

william t Eut

Need expired t-moble card re-issued

Hi all, I forgot to use and the card agreement says i have up to 4 years from expiration date 09/16 to have that reissued with whatever balance it left on it. while it is my fault for not using it I feel i am still entitled to the reward. I have gone to the website my prepaidcard.com and call the customer service line and they did not lead me to the re-issue. just said it was no longer valid, gave me an address...once and then hung up. I also tried to register for the website but since the card had expired it did not give me that option. Please contact me at your earliest convenience and i look forward to hearing from you.
View full review
Loss:
$100
Reason of review:
could not get what i needed done

Preferred solution: Let the company propose a solution

Diane S Coj

Still waiting

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I received a rebate card for $75. Unfortunately before I could use all of it because I was very sick, it expired. I have read on your website that the funds do not go away. I tried to call but you know that I could not speak to anyone. (That is horrible customer service) so, I sent a letter more than 2 months ago and have not heard anything at all. Please tell me how I can obtain the remaining funds, I can really use it.
View full review
Reason of review:
Poor customer service

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